Privacy Policy

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This Privacy Policy explains how Om Fashion and Silk Custom Tailor (“Om Fashion”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit omfashionbkk.com or contact us about our tailoring services. We are based at the Royal Orchid Sheraton Hotel, 1st Floor, 2 Charoen Krung Road Soi 30, Bang Rak, Bangkok 10500, Thailand, and we handle personal data in line with Thailand’s Personal Data Protection Act (PDPA).

Information We Collect

We collect only the information we need to answer your enquiries and provide tailoring services. This may include:

• Your name, and the contact details you choose to share with us, such as phone number, WhatsApp number, or email address
• The content of enquiries you send us by web form, WhatsApp, email, or phone
• Your hotel name and stay dates, if you request hotel pickup or an in-room fitting
• Body measurements and garment preferences, where you order a garment, which we keep on file so you can reorder without a second fitting
• Delivery or shipping addresses, where you ask us to send a finished garment
• Basic technical information collected automatically when you visit the website, such as your IP address, browser type, and pages viewed, through cookies and analytics tools

How We Use Your Information

We use the information we collect to:

We do not sell your personal information, and we do not use it for advertising by third parties.

• Respond to your enquiries and arrange consultations, fittings, and pickups
• Take measurements, tailor your garments, and keep your pattern on file for future orders
• Process payments and arrange delivery or international shipping
• Improve our website and understand how visitors use it
• Send you information you have requested, such as an order update or quote

Cookies and Analytics

Our website may use cookies and similar technologies to help the site function and to understand how it is used. This can include analytics services such as Google Analytics, which set cookies to measure visits and page views in an aggregated form.

The Contact and location pages embed a Google Map, which is served by Google and may set its own cookies. You can control or disable cookies in your browser settings, though some parts of the site may not work as intended if you do.

Third Parties We Share Data With

We share personal information only where it is necessary to provide our service, and only with parties that handle it responsibly. These may include:

We do not sell or rent your personal information to anyone.

• Payment providers, to process card transactions at the shop
• Shipping and courier companies, where you ask us to deliver a garment
• Technology providers who host our website and provide analytics or messaging tools, such as our web host, Google, and WhatsApp

How Long We Keep Your Information

We keep enquiry records only as long as needed to respond to you and for a reasonable period afterwards. Where you have ordered a garment, we keep your measurements and order history on file so that you can reorder easily, until you ask us to remove them. You can ask us to delete your information at any time.

Your Rights Under the PDPA

Under Thailand’s Personal Data Protection Act, you have the right to access the personal information we hold about you, to ask us to correct it, to ask us to delete it, and to withdraw consent to our use of it. To exercise any of these rights, contact us using the details below and we will respond within a reasonable time.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, but we work to keep your information safe and to limit access to it to those who need it to serve you.

Contact Us About Privacy

If you have any questions about this Privacy Policy, or you would like to access, correct, or delete your personal information, please contact us:

Om Fashion and Silk Custom Tailor
Royal Orchid Sheraton Hotel, 1st Floor, 2 Charoen Krung Road Soi 30
Bang Rak, Bangkok 10500, Thailand
Email: info@omfashionbkk.com
Phone: +66 8 6403 0461

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review it periodically.